Terms & Conditions

 

1. Definitions:

In these Terms and Conditions:

Upside Motion means Upside Motion Pte. Ltd. (UEN: 201135940E); Terms means Terms and Conditions; and You means you, the person acquiring goods and services from Upside Motion. This policy governs your use of the Upside Motion Website (the “Website”) and the Upside Motion Mobile Application (the “App”). The Website and the App are designed to allow users to make class/series purchases, register and book classes, and communicate with Upside Motion.

2. Basis Of Terms And Conditions:

  • These Terms and Conditions can be amended by Upside Motion at any time. Reasonable effort will be made to inform clients of changes. Notification of changes will be made via email, published on our website, social media and in studio signage and announcements.
  • Acceptance of Terms and Conditions is a condition of entry. Continued use of the services and/or payment of class fees is deemed to be acceptance of these Terms and Conditions.
  • Upside Motion complies with the Privacy Act. We take the protection of your personal information seriously. Our full privacy policy can be found here. If you have any questions about our Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at enquiry@upsidemotion.com. The information that you provide to us is stored by our client management software system Mindbody Online.

3. Governing Law

These Terms will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms.

4. Terms & Conditions:

  • Upside Motion reserves the right to refuse entry.
  • We require a minimum of 3 pax to start a group class. Classes that do not meet the required attendees two-hours prior to the class commencement time may be cancelled. In the event that the class that you are registered for is cancelled, you will be notified via phone-call or text message. Please ensure that you have the correct contact number on our records to reach you.
  • Every possible effort is made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation without notice. Upside Motion is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
    *An active class pass or pre-payment is required for class and private session booking. If you do not have an active class pass on your account, please make your purchase via our online store or with our front desk.
  • No late entry into class is permitted beyond a 10 minutes grace period for safety and security reasons. Leaving class early is strongly discouraged.
  • Upside Motion is not responsible for the safekeeping of your belongings.
  • All purchases are final. Upside Motion does not offer refunds on services or products for change of mind, user error, injury, illness, change of address or any other reason.
  • All passes are non-transferable.
  • Class passes may not be shared. Anyone caught sharing class passes will be denied entry and forfeit their pass or membership permanently.
  • Class Cancellation must be made via the online booking system or mobile app up to 6 hours before a group class or 24 hours before a private session without penalty. For clients using casual class passes or class packages, if you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your class credit/package.
  • Please late cancel if you are unable to attend a class to make your place available to others.
  • Gift cards can be redeemed for classes, passes or products. They are not redeemable for cash.
  • In attending classes at Upside Motion, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Upside Motion or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
  • We reserve the right to increase fees for our class passes. We will make a reasonable effort to notify clients of changes. Notification of changes will be made via email, published on our website, social media and in studio signage and announcements.
  • Upside Motion reserves the right to change instructors for all classes and private sessions.
  • Please arrive at least ten minutes before class.
  • Check-in at respective reception for all classes.
  • No personal belongings in the studios other than water and towel. There are lockers available for valuable items.
  • No glass water bottles.
  • No phones in the studio rooms.
  • Listen carefully to the teacher’s instructions.
  • You may lie down at any time to take rest, but commit to staying in the room for the entire class.
  • Wipe the upholstery of the reformers or your mat and surrounding space before you leave the studio.
  • In attending Upside Motion, you acknowledge that teachers may use tactile cueing and adjustments to maintain a safe Group experience. Additionally these cueing methods are used to deepen your learnings and grow your capabilities.

5. General Terms And Condition Of Sales

  • Prices stated are in Singapore Dollars and inclusive of 7% GST.
  • Class passes are activated at time of purchase.
  • All membership packages are non-refundable, non-exchangeable & non-transferable.
  • All membership packages are strictly non-extendable.
  • All membership packages are for individual usage. No sharing is allowed.
  • Packages can be used at all Upside Motion studios, unless otherwise stated.

6. 5-Class Experience Pass

  • This membership is available for new students to Upside Motion and local Singapore residents (Citizen, PR, EP/SP/WP/DP holders) only.
  • Only one 5-Class Experience Pass per person.
  • 5-Class Experience Pass is valid for 1 month as stated on purchase. The activation date is the date of purchase.
  • This membership allows you up to five standard group classes (Pilates Mat, Xtend Barre, Aerial) in all studios only.
  • No refunds, transfers, suspensions or extensions are offered on the Five Class Experience Pass for any reason.
  • Class passes may not be shared or transferred for any reason at any time. Anyone sharing class passes does so expressly without the consent of Upside Motion and will be denied all future entry and forfeit their membership.
  • Class Cancellation must be made via the online booking system or mobile app up to 6 hours before class without penalty. If you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your account.
  • No entry is permitted 10 minutes after the class start time and leaving class early is strongly discouraged.

7. Single Drop-In Class

  • Single Drop-In Class is valid for 6 months as stated on purchase. The activation date is the date of purchase.
  • No refunds, transfers, suspensions or extensions are offered due to illness, injury, change of address or any other reason.
  • Cancellation must be made via the online booking system or mobile app up to 6 hours before class without penalty. If you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your account.

8. Group Class Passes

(Includes Standard Group Class Passes - 10, 20, 30 and 50 Class Passes and Reformer Based Group Class Passes - 10, 20 and 30 Class Passes)

  • All class packages expire in 6 months of the activation of the pass except the 50 Standard Group Class Pass which is valid for 9 months. The activation date is the date of purchase.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
  • Cancellation must be made via the online booking system or mobile app up to 6 hours before class without penalty. If you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your class pass.

9. One-Month Passes

  • This Class Pass is valid for one month (30 days), activated from time of purchase.
  • Packages can be used at all Upside Motion studios, unless otherwise stated.

  • No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
  • Cancellation must be made via the online booking system or mobile app up to 6 hours before class without penalty. If you do not attend a booked session or cancel within the early cancel window, there will be no penalty for the first time. Booking privileges will be suspended for one week after the second incident.

10. Private Session Passes

(Includes Private Sessions - 5, 10, 20 and 30 Private and Duet Sessions)

  • All class packages expire in 6 months of the activation of the pass. The activation date is the date of purchase.
  • No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
  • Cancellation must be made via the online booking system or mobile app up to 24 hours before class without penalty. If you do not attend a booked session or cancel within the early cancel window, that class will still be deducted from your class pass.

11. Reformer Kickstarters

  • Only one Reformer Kickstarters Package per person.
  • Reformer Kickstarters Package is valid for 2 months as stated on purchase. The activation date is the date of purchase.

12. Private Event Booking / Studio Rental

  • Full payment is required at time of confirmation for private event and studio rentals.
  • No refunds or exchange is allowed.
  • Cancellation notification must be received seven days before event day to postpone to a later date. A one-time date change is allowed.
  • Full payment applies for cancellation notification not received seven days period before the event date.